You are responsible for having regularly scheduled provider visits to get ongoing pump and CGM supplies. Missed or infrequent visits can result in our staff not having required documentation for you to get your supplies authorized based on your insurance requirements. Notes from your visits take 2 business days before they are available to send. Please note that research, lab only, and education visits do not count for these requirements.*

Insurance Requirements

We are often asked for blood sugar reports by your insurance to recertify you to get additional testing, pump, and/or CGM supplies. We can’t send what we don’t have.

You are responsible for calling your supplier to order pump and/or CGM supplies. Know your insurance requirements. Some insurance plans require insurance approval for every order and others only require it once a year. Some insurances allow you to set-up an automatic shipment or reminder service which can make this easier. We send documents and signed medical necessity forms to the distributors of the products when they request them from us.

If you have a failed pump infusion set or sensor, call the manufacturer to troubleshoot and obtain replacements for your failed item. Ideally, you should call when the failure happens and not wait until later. This will reduce the chance of running out before you can order more. It’s important to note that your insurance will NOT cover failures of any kind.