Communication with Us

Communication with Us

For emergencies, always call 911 (or your local emergency response system if different).

Web Portal

On our website, you can find information about the practice and access the patient portal.

The patient portal is simply a secure website provided by our medical records software company that we can use to interact with patients.

Through this website, patients can obtain information about appointments, statements, lab results, and can receive reminders about appointments.

The portal is available as a free service to all patients and will be enhanced over time to provide more and more options. To use the portal, you must obtain a username and password, and you must have an email address that you check consistently. To gain access to the patient portal, simply notify our front desk staff the next time you are in the office.


healow™ is an app that is available on Apple and Android mobile devices. This app uses the same login information as the patient portal. Much of the portal functionality is included in the app, including the ability to look at your lab results and upcoming appointments and the ability to send a message to the clinic.


To make an appointment with any of our providers, or for laboratory testing at Rocky Mountain Diabetes Center, please call 208-523-1122 during regular office hours. If you have an urgent need, you will need to speak with a nurse, who will assess the urgency of your need and recommend when to make an appointment. You may also request an appointment through the portal.

Urgent Care

Because endocrine issues can be very complicated and can affect other areas of your health, we encourage you to come into Rocky Mountain Diabetes Center for non-endocrine-related urgent care issues, such as a cold or injury.

We typically have same-day appointments available with a nurse practitioner for urgent-care issues.

For urgent needs outside of our regular office hours, you may call our answering service at 208-932-0579.

Laboratory Results

All laboratory results are sent to patients in what we call “lab letters.” Typically, you do not need to call us for lab results. The lab letters include test results in addition to helpful information regarding the results. Also, the letters indicate if any follow-up action is required of you. Lab results are also available on the patient portal and mobile app.

We are alerted when lab results are not normal, and the physicians determine the needed follow-up action. Typically, when this occurs, our office will call you and inform you of what needs to be done (such as change to a medication and/or dosage), or the physician will indicate on the lab letter that you need to call us.

Contact Information

3910 Washington Parkway, Idaho Falls, ID 83404
208-523-1122; Fax: 208-523-2582;

444 Hospital Way, Suite 611, Pocatello, ID 83201
208-523-1122; Fax: 208-232-0755

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